In the unlikely event that you experience any problems with our products there are a number of options open to you.

Please choose from the options below to help you decide where best to gain the advice you need.

Help Desk

There are suggestions below about Tech Docs and Downloads that you may want to follow to solve that problem you've encountered yourself if you wish.

Then again you might just want to fire off an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll make some suggestions that just might make you happy again a little sooner! Let's be honest, what's the point of restricting access to the people that made the product and could probably solve your issue a lot more quickly than doing it yourself like so many other developers do?

Frequently Asked Questions

Quite often you might find that other people have had the same problem or asked the same question you would like the answer to.

Have a browse through the Questions link to the left and you might find the answer or solution that you are seeking.

If you don't find a question you think should be in the section feel free to drop us a line and we'll consider adding it along with an answer too!

Tech Docs

If we or a developer have discovered an issue with a product that is consistent on the majority of users machines we will publish a technical document with the solution and links to any additional support that is required. We will also publish technical documents to support any installation issues that may be discovered.

To access the technical documents just use the menu item to the left.

Downloads

Even in the best regulated of design processes errors can creep in that require a software patch to correct.

The download section contains the links to download any patches that may have been issued for expansions you have bought along with copies of the manual.

The downloads section also contains support files to assist you in further developing or modifying products to your own taste.

To access the downloads section use the Downloads link to the left.

Core Train Simulator Problems

Although we are more than happy to investigate issues you may be experiencing with our expansions more general Train Simulator issues or observations should be directed to Dovetail Games via their Support Library which can be found here: http://dovetailgames.kayako.com/

Steam Issues

If the problem you are experiencing is related to a Steam purchase or download we will be unable to help you. The best course of action will be to take a look at the Steam Support pages which can be found here: https://support.steampowered.com/

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Mailing List

If you would like updates about new products, releases and updates please add your email address to our mailing list by clicking the link below.

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